There are 2 types of cancelations here at PlanOmatic. Canceling your appointment, or canceling your order.
Canceling Your Appointment
- Appointments can be canceled or rescheduled up until 24 hours prior to the start time of the appointment at no cost to you.
- Cancelations received within 24 hours of your scheduled appointment will be considered a “Same-Day Cancelation” and will incur a $50 charge.
- Cancelations received within 2 hours of your scheduled appointment will be considered an “On-Site Cancelation” and will incur a $100 charge.
A canceled appointment does not result in a refund unless the order is also canceled.
Canceling Your Order
- Canceling an order will cancel any existing appointments for that specific property.
- If the order is canceled within the 24 hours prior to the time of the appointment, additional fees will incur.
- Canceling your order will result in a refund to your credit card. This refund will be visible in 3-5 business days.
- Any applicable cancelation fees will be withheld from the refund that is issued.