If our most common download options do not suit your specific needs, you can use the custom download options to add watermarks or change the aspect ratio of our small, medium, and large size photos and floor plans. Follow the steps below to use our custom download options; 

Step 1: Log In by visiting client.planomatic.com 

OR 

select “Tour Management” within your order email 

Step 2: Select the property you wish to access by clicking on the image to the left of the address

You will direct to the tour portal page, where you can make changes to your virtual tour

Step 3: Click on the “Download” button on the upper right-hand side

A small box will appear with options to download different photo sizes

Step 4: Select the gear icon on the top left-hand side of the window

Step 5: Select the size, watermarking option, and aspect ratio of your choosing

Step 6: Select "Download" 

You will see “Downloading Assets!” indicating that your download has started and will be completed soon.

Step 7: Locate the file within your “Downloads” folder.

Step 8: Follow the instructions here to access your images

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