If you need to make a change to the floor plan image, such as changing the labels of the rooms, we are happy to assist with these requests. The fastest way to do this is to send us a Change Request.
Step 1: Log In by visiting client.planomatic.com
select “Tour Management” within your order email
Step 2: Select the property you wish to access by clicking on the image to the left of the address
You will direct to the tour portal page, where you can make changes to your virtual tour
Step 3: Select the "Floorplans" under "Systems Groups"
Step 4: Select the "Request Edit" icon under the floorplan level you'd like to make changes to.
Step 5: Select an option from the "Edit Options" drop down menu
Step 6: Type the specific comments for your request into the “Comments” field. Try to be as specific as possible with your request so we may make the required edits. Almost all floor plan alterations can be made in-house. Anything from adding windows and doors to altering the room’s angles are easily fixed by our expert Production team.
Step 7: Click “Send Request” when you are ready to submit your request to PlanOmatic
Turnaround time depends on the extensivity of the request but we aim to complete the Change Request within 1 to 2 hours during normal business hours.
At times, you may want to draw the corrections on your current floor plan and send them to firstname.lastname@example.org for us to fully understand the required changes. This ensures your floor plan will return to you quickly, and correct.