After your photography, Zillow 3D and/or floor plan appointment, your product is delivered in the form of an email. Upon receiving the confirmation email, you can download the images and related marketing material for that listing.

This can be done in a couple of different ways; downloading from the order confirmation email or downloading from your client account.

Option 1. Download from the Email

Step 1: Locate the email in your inbox

Step 2: Select the "Download the Photos" link in the email

You will be directed to a new page

Step 3: Select the size of the photos and floor plans that you’d like to download under either “Print Quality Zip”, “MLS Files”, or “Custom Size”. You can also download your floor plans from this page by selecting the corresponding download button(s). Please note all floor plans are included in the photo downloads.

You will see Preparing Image” indicating that your download has started and will be completed soon.

Step 4: Locate the file within your “Downloads” folder.

Step 6: Follow the instructions here to access your images



Option 2: Download from the Backend Portal


Step 1: Log In by visiting www.book.planomatic.com

Step 2: Select the property you wish to access by clicking on the ‘Site’ tab at the top of the page

Step 3: Click into the tour that you would like to download the photos for


Step 4: Select the “Site Media” button on the left column

Step 5: Press the “Download Page” button

Step 6: Select the size of the photos and floor plans that you’d like to download under either “Print Quality Zip”, “MLS Files”, or “Custom Size”. You can also download your floor plans from this page by selecting the corresponding download button(s). Please note all floor plans are included in the photo downloads.

You will see Preparing Image” indicating that your download has started and will be completed soon.

Step 7: Locate the file within your “Downloads” folder.

Step 8: Follow the instructions here to access your images

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