On occasion you may want to request a change to the way that a photo is edited so that it is an accurate reflection of how the property needs to be presented to potential buyers. Requesting a change is easy and can be done right within the backend portal of your virtual tour by following the steps below. 

Step 1: Log In by visiting client.planomatic.com. 

OR 

select “Direct Login” within your order email. 

Step 2: Select the property you wish to access and edit under “PhotoPlans” by clicking on the Edit icon on the left hand side of the property address in the table.

Step 3: Scroll down to the “Actions” section.

Step 4: Click on the Manage Photos icon.

You’ll be directed to the Manage Photos page.  

Step 5: Underneath each photo, you’ll see a clickable icon on the left hand side.  Select the icon.

Step 6: Select your “Request Type” from the dropdown list. If your request is not in the list, select “Other”.

Step 7: Type any into the “Request Notes” text field. If you selected other, type out the details of your request. Try to be as specific as possible with your request so we are able to make the required edits.

Click “Submit” when you are ready to submit your request to PlanOmatic or select “Close” if you wish to discard your change request.

Turnaround time depends on the extensivity of the request but we aim to complete the Change Request within 1 to 2 hours during normal business hours.

Changes to photos are requested through each individual image on the tour. If you have changes to the entire tour gallery or multiple images, create a change request for one of the images and list the issues for the full tour or list the image IDs for the images requiring specific attention. 

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