If you need to make a change to the floor plan image, such as changing the labels of the rooms, we are happy to assist with these requests. The fastest way to do this is to send us a Change Request.
Step 1: Log In by visiting client.planomatic.com.
Select “Direct Login” within your order email.
Step 2: Select the property you wish to access and edit under “PhotoPlans” by clicking on the Edit icon on the left hand side of the property address in the table.
Step 3: Scroll down to the “Actions” section.
Step 4: Select the “Manage Floor Plans” icon.
You will be directed to a new page.
Step 5: Select “Request Change to Floor Plan” above the floor plan image.
A new window will appear with fields for the “Request Type” and “Request Notes”.
Step 6: Select the Request Type from the drop down.
Step 7: Type the specific notes for your request into the “Request Notes” field. Try to be as specific as possible with your request so we may make the required edits. Almost all floor plan alterations can be made in-house. Anything from adding windows and doors to altering the room’s angles are easily fixed by our expert Production team.
Step 8: Click “Submit” and a green check mark will appear where the paper and pencil icon was located. Click “Close” if you wish to discard your change request.
Turnaround time depends on the extensivity of the request but we aim to complete the Change Request within 1 to 2 hours during normal business hours.
At times, you may want to draw the corrections on your current floor plan and send them to firstname.lastname@example.org for us to fully understand the required changes. This ensures your floor plan will return to you quickly, and correct.