After your photography or floor plan appointment, your product is delivered in the form of an email. Upon receiving the confirmation email, you can download the images and related marketing material for that listing. This can be done in a couple of different ways. 

Option 1. Download from the Email

Step 1: Locate the email in your inbox

Step 2: Select the "Download Media" button in the email

You will be directed to a new page. 

Step 4: Select the size of the photos and floor plans that you’d like to download under either “Large Photos”, “Medium Photos”, or “Small Photos”. You can also download your large size floor plans and brochures from this page by selecting the corresponding download button(s).

You will see “Downloading Assets!” indicating that your download has started and will be completed soon.

Step 5: Locate the file within your “Downloads” folder.

Step 6: Follow the instructions here to access your images

Option 2: Download from the Backend Portal

Step 1: Log In by visiting client.planomatic.com 

OR 

select “Direct Login” within your order email

Step 2: Select the property you wish to access by clicking on the image to the left of the address

You will direct to the tour portal page, where you can make changes to your virtual tour

Step 3: Click on the “Download” button on the upper right-hand side

A small box will appear with options to download different photo sizes


Step 4: Select the size of the photos and floor plans that you’d like to download under either “Large Photos”, “Medium Photos”, or “Small Photos”. You can also download your large size floor plans and brochures from this page by selecting the corresponding download button(s).

You will see “Downloading Assets!” indicating that your download has started and will be completed soon.

Step 5: Locate the file within your “Downloads” folder.

Step 6: Follow the instructions here to access your images

If you're looking for additional download options, click here.

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