After your photography or floor plan appointment, your product is delivered in the form of an email. Upon receiving the confirmation email, you can download the images and related marketing material for that listing. This can be done in a couple of different ways. 

Option 1. Download from the Email

Step 1: Locate the email in your inbox. 

Step 2: Select the "Download Media" button in the email. 

You will be directed to a new page. 

Step 3: Select the size and aspect ratio of the photos and floor plans that you’d like to download under either “Large Photos”, “Medium Photos”, or “Small Photos”. You can also download your large size floor plans and brochures from this page by selecting the corresponding download button(s). 

Once the download has begun, the screen will indicate that the download was successful.

Step 4: Locate the file within your “Downloads” folder.

Step 5: Follow the instructions here to access your images. 

Option 2: Download from the Backend Portal

Step 1: Login at client.planomatic.com

Step 2: You will be directed to the Backend Portal

Step 3: Locate the address of your listing under “PhotoPlans for Your Name”.  All your PhotoPlans are listed out in chronological order, from most recent to oldest.  

Step 4: Click on the “Download” button on the far right hand side.

Step 5: A small box will appear with options to download different photo sizes.  

Step 6: Select the size and aspect ratio of the photos and floor plans that you’d like to download under either “Large Photos”, “Medium Photos”, or “Small Photos”. You can also download your large size floor plans and brochures from this page by selecting the corresponding download button(s).

You will see “Your download was successful.” indicating that your download has started and will be completed soon.

Step 7: Locate the file within your “Downloads” folder.

Step 5: Follow the instructions here to access your images. 

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