There are 2 types of cancellations here at PlanOmatic. Cancelling your appointment, or cancelling your order.
Cancelling Your Appointment
- Appointments can be canceled or rescheduled up until the 2 hours prior to the start time of the appointment at no cost to you.
- If an appointment is canceled within the 2 hours prior to the start time, it will incur a fee of $50. This is called an “Onsite Cancellation.”
- A canceled appointment does not result in a refund unless the order is also canceled.
Cancelling Your Order
- Cancelling an order will cancel any existing appointments for that specific property.
- If the order is canceled within the 2 hours prior to the time of the appointment, additional fees will incur.
- Cancelling your order will result in a refund to your credit card. This refund will be visible.
- Any applicable cancellation fees will be withheld from the refund that is issued.