There are 2 types of cancellations here at PlanOmatic. Cancelling your appointment, or cancelling your order. 

Cancelling Your Appointment

  • Appointments can be canceled or rescheduled up until the 2 hours prior to the start time of the appointment at no cost to you.
  • If an appointment is canceled within the 2 hours prior to the start time, it will incur a fee of $50. This is called an “Onsite Cancellation.”
  • A canceled appointment does not result in a refund unless the order is also canceled.

Cancelling Your Order

  • Cancelling an order will cancel any existing appointments for that specific property.
  • If the order is canceled within the 2 hours prior to the time of the appointment, additional fees will incur.
  • Cancelling your order will result in a refund to your credit card. This refund will be visible
  • Any applicable cancellation fees will be withheld from the refund that is issued.

 

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