There are 2 types of cancelations here at PlanOmatic. Canceling your appointment, or canceling your order. 

Canceling Your Appointment

  • Appointments can be canceled or rescheduled up until 24 hours prior to the start time of the appointment at no cost to you.
  • Cancelations received within 24 hours of your scheduled appointment will be considered a “Same-Day Cancelation” and will incur a $50 charge.
  • Cancelations received within 2 hours of your scheduled appointment will be considered an “On-Site Cancelation” and will incur a $100 charge.

A canceled appointment does not result in a refund unless the order is also canceled.

Canceling Your Order

  • Canceling an order will cancel any existing appointments for that specific property.
  • If the order is canceled within the 24 hours prior to the time of the appointment, additional fees will incur.
  • Canceling your order will result in a refund to your credit card. This refund will be visible in 3-5 business days. 
  • Any applicable cancelation fees will be withheld from the refund that is issued.

 

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