High winds or inclement weather will result in a need to reschedule your aerial appointment. Our Client Experience team will contact you immediately with rescheduling options if our pilot is unable to fly due to weather conditions.

If you need to reschedule or cancel for any reason other than inclement weather conditions, please contact our Client Experience team so that we can inform the pilot. We request at least a business day of notice when possible to give our pilot as much of a head’s up as we can. A request to reschedule within 2 hours immediately prior to the appointment will result in a $50 cancellation fee. 

Pro Tip: To maximize the potential for best quality aerial photos, schedule aerial photos on clear, sunny days with low wind. Also, be aware of tree coverage, nearby airports, and tall surrounding buildings, as they may restrict drone flight due to FAA regulations. Any appointments that must be canceled due to airspace restrictions cannot be rescheduled and will result in a full refund of the aerial photography. 

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